Privacy Policy

Effective Date: November 11, 2026
Last Updated: November 11, 2026

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1. Introduction and Scope
1.1 This Privacy Policy ("Policy") describes how Gilder Inc. ("Gilder," "we," "us," or "our"), with its principal office at 37F Robinsons Cyberscape Gamma, Topaz, and Ruby Roads, San Antonio, 1605 Pasig City, Philippines, collects, uses, discloses, retains, and protects Personal Information.
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1.2 This Policy applies to Personal Information processed in connection with: (a) our website at https://www.gilder.team and any related forms (the "Website"); (b) our staffing and outsourcing services (the "Services"); (c) our recruitment activities; (d) the Gilder Guild community; and (e) our email and other communications.
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1.3 This Policy applies to Gilder only. It does not apply to any other entity, including affiliated businesses, partners, vendors, or clients, each of which is responsible for its own privacy practices.
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1.4 Gilder complies with the Data Privacy Act of 2012 of the Philippines (Republic Act No. 10173), its Implementing Rules and Regulations, and issuances of the National Privacy Commission (collectively, the "DPA"). Where applicable, we also comply with the EU General Data Protection Regulation ("GDPR"), the UK GDPR, the California Consumer Privacy Act as amended ("CCPA"), and other applicable data protection and anti-spam laws.
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1.5 By using the Website or Services, or by providing Personal Information to us, you acknowledge that you have read and understood this Policy.
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2. Definitions
2.1 "Personal Information" means any information, whether recorded in material form or not, from which the identity of an individual is apparent or can be reasonably and directly ascertained, or which, when combined with other information, would directly and certainly identify an individual.
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2.2 "Sensitive Personal Information" has the meaning given under the DPA and includes information about an individual's race, ethnic origin, marital status, age, health, religious or political affiliations, government-issued identifiers, and similar categories.
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2.3 "Client" means an organization that engages Gilder to provide Services. "Client Data" means Personal Information that a Client makes available to Gilder or its personnel in the course of the Services.
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2.4 "Processing" means any operation performed on Personal Information, including collection, recording, organization, storage, updating, retrieval, use, disclosure, and erasure.
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2.5 "Team Members" means Gilder employees and personnel assigned to perform Services for Clients.
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3. Personal Information We Collect
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3.1 Clients and Prospective Clients. Name, job title, organization, business email address, telephone number, country, information concerning the organization's staffing requirements, contract and billing information, correspondence, and feedback regarding Team Members, including input provided for performance evaluations.
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3.2 Job Applicants. Name, contact details, location, resume or curriculum vitae, portfolio, employment history, qualifications, skills, assessment results, interview notes, and references. Government-issued identifiers and other Sensitive Personal Information are collected only after an offer of employment is made, and only to the extent required by Philippine law.
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3.3 Gilder Guild Members. Information submitted through the membership form, such as name, contact details, skills, interests, and career objectives, together with records of participation in trainings, pilot projects, and community activities.
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3.4 Email Subscribers. Name, email address, the date and method of subscription, communication preferences, and email engagement data, including delivery, open, and click information.
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3.5 Website Visitors. Information submitted through Website forms and technical information collected automatically, including IP address, browser type, device information, pages viewed, and referring URLs.
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3.6 Team Members. Personal Information of Team Members is governed by Gilder's internal employee privacy notice. This Policy addresses such information only to the extent described in Section 7.4.
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3.7 Gilder does not collect full payment card or bank account numbers. Such information is processed directly by our third-party payment providers.
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4. How We Collect Personal Information
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4.1 We collect Personal Information: (a) directly from you, through Website forms, email, calls, applications, and contracts; (b) automatically, through cookies and similar technologies on the Website and in our emails; and (c) from third parties, such as referees you nominate, professional networking platforms where you have made information publicly available, and Clients providing feedback on Team Members.
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5. Purposes and Legal Bases for Processing
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5.1 We process Personal Information for the following purposes:
(a) to respond to inquiries and to evaluate and match Clients with suitable professionals;
(b) to recruit, assess, hire, and onboard applicants, and to administer the Gilder Guild;
(c) to perform our contracts with Clients, including service delivery, invoicing, payment, and performance management;
(d) to send service-related communications, including policy updates, holiday notices, and monthly work reports;
(e) to send direct marketing communications in accordance with Section 6;
(f) to maintain, secure, and improve the Website and Services;
(g) to detect and prevent fraud, unauthorized access, and other unlawful activity; and
(h) to comply with legal, regulatory, tax, and labor obligations and to establish, exercise, or defend legal claims.
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5.2 We process Personal Information on the following legal bases, as applicable: (a) your consent; (b) the performance of a contract to which you are a party, or steps taken at your request before entering into a contract; (c) compliance with a legal obligation; and (d) our legitimate interests, or those of a third party, provided such interests are not overridden by your fundamental rights and freedoms.
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5.3 Automated Tools. Gilder may use software tools, including artificial intelligence tools, to support its operations. Gilder does not input Client Data or Personal Information into tools that use such data to train their models. Gilder does not make decisions based solely on automated processing that produce legal or similarly significant effects on individuals.
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6. Direct Marketing Communications
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6.1 Gilder sends marketing communications, such as newsletters, updates, and event invitations, only to individuals who have consented to receive them, or to existing Clients and business contacts where permitted by applicable law. Gilder does not purchase, rent, or harvest email addresses.
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6.2 Marketing emails are sent through EcoSend, which processes subscriber information on Gilder's behalf under its own data processing terms. Such emails may contain tracking technologies that record delivery, opens, and clicks. Gilder uses this information to measure the effectiveness of its communications and to maintain list quality.
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6.3 Each marketing email clearly identifies Gilder as the sender, uses accurate subject lines, includes Gilder's physical mailing address, and contains a functioning unsubscribe mechanism, in accordance with the U.S. CAN-SPAM Act, Canada's Anti-Spam Legislation, the EU and UK ePrivacy rules, and the DPA.
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6.4 You may withdraw consent to marketing communications at any time by clicking the unsubscribe link in any marketing email or by writing to admin@gilder.team. Gilder will process opt-out requests within ten (10) business days. Gilder retains the email addresses of unsubscribed individuals on a suppression list solely to honor the opt-out.
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6.5 Service-related communications to Clients, which are sent from business@gilder.team, are not marketing communications and are not affected by an opt-out from marketing.
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7. Client Data
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7.1 Role of Gilder. With respect to Client Data, the Client is the personal information controller and Gilder acts as a personal information processor (or "processor" or "service provider," as those terms are defined under applicable law). Gilder processes Client Data solely on the documented instructions of the Client and for the purpose of performing the Services.

7.2 Obligations of Gilder. In processing Client Data, Gilder shall:
(a) not use Client Data for its own purposes, including marketing;
(b) ensure that all Team Members are bound by written confidentiality and data privacy obligations that survive the termination of their engagement, and receive data privacy training;
(c) limit access to Client Data to Team Members who require it to perform the Services;
(d) not copy, download, transfer, or store Client Data outside systems approved by the Client, except as instructed by the Client;
(e) notify the Client without undue delay, and where feasible within seventy-two (72) hours, upon becoming aware of a personal data breach affecting Client Data, and cooperate with the Client in its response;
(f) upon termination of the Services, assist the Client in revoking Team Member access and return or delete Client Data in Gilder's possession, unless retention is required by law; and
(g) upon request, enter into a data processing agreement with the Client, including Standard Contractual Clauses or other transfer mechanisms where required.
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7.3 Client Responsibilities. Clients are responsible for ensuring that they have a lawful basis to make Client Data available to Gilder. Gilder recommends that Clients provide Team Members with individual user accounts, use role-based access and multi-factor authentication, and avoid sharing credentials through unsecured channels.
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7.4 Work Records. Team Members use time-tracking software in the performance of the Services. Such software records hours worked and task notes and, depending on its configuration, may record activity data. Gilder uses these records to verify billable time, support Team Members, and provide each Client with a monthly report of the tasks performed for that Client. Work records relating to a Client are disclosed only to that Client.
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8. Disclosure of Personal Information
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8.1 Gilder may disclose Personal Information only as follows:
(a) Clients and Applicants. With an applicant's consent, Gilder discloses the applicant's profile, resume, and assessment results to Clients considering the applicant. Gilder may disclose a Client's name and role requirements to applicants under consideration for that role.
(b) Service Providers. Gilder engages third-party service providers, including providers of website hosting (Webflow), forms and workflow management (such as monday.com), email marketing, time tracking, cloud storage, video conferencing, accounting, and payment processing. Such providers are contractually required to process Personal Information only on Gilder's instructions and to implement appropriate security measures.
(c) Legal Requirements. Where required by law, regulation, court order, or a lawful request by a public authority, or where necessary to protect the rights, property, or safety of Gilder, its Team Members, Clients, or others.
(d) Business Transfers. In connection with a merger, acquisition, reorganization, or sale of assets, subject to the recipient's adherence to protections substantially similar to those in this Policy.
(e) Consent. In any other case, with your prior consent.
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8.2 Gilder does not sell Personal Information or Client Data, and does not share Personal Information for cross-context behavioral advertising, as those terms are defined under applicable law.
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9. Cross-Border Transfers
9.1 Gilder is located in the Philippines. Personal Information may be transferred to and processed in other countries, including the United States, where Gilder's Clients and service providers are located. Where required by applicable law, Gilder implements appropriate safeguards for such transfers, including Standard Contractual Clauses approved by the European Commission or the UK International Data Transfer Addendum.
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10. Data Security
10.1 Gilder implements reasonable and appropriate organizational, physical, and technical security measures to protect Personal Information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. These measures include access controls based on need-to-know, multi-factor authentication on core systems, confidentiality agreements, and periodic privacy training for personnel.
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10.2 No method of transmission or storage is completely secure. In the event of a personal data breach, Gilder will notify affected individuals and the National Privacy Commission, and any other competent authority, as required by applicable law.
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11. Data Retention
11.1 Gilder retains Personal Information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law, as follows:
(a) Client contracts, invoices, and billing records: for the term of the engagement, and thereafter for the period required by Philippine tax and accounting laws.
(b) Client Data: for the term of the engagement, and returned or deleted upon termination.
(c) Time-tracking records and monthly work reports: for the term of the engagement plus three (3) years.
(d) Applications of unsuccessful applicants: one (1) year, unless earlier deletion is requested.
(e) Email subscriber information: until withdrawal of consent, and thereafter on a suppression list only.
(f) Website analytics data: fourteen (14) months.
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11.2 Upon expiry of the applicable retention period, Personal Information is securely deleted, destroyed, or anonymized.
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12. Your Rights
12.1 Data Subjects in the Philippines. Under the DPA, you have the right to be informed, the right to access, the right to object, the right to erasure or blocking, the right to rectification, the right to data portability, the right to file a complaint with the National Privacy Commission, and the right to damages.
12.2 Data Subjects in the EU and UK. Under the GDPR and UK GDPR, you have the right to access, rectification, erasure, restriction of processing, data portability, and objection, and the right to withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal. You may lodge a complaint with your local supervisory authority.
12.3 Residents of California and Other U.S. States. Subject to applicable law, you have the right to know, access, correct, and delete your Personal Information, and to opt out of its sale or sharing. Gilder does not sell or share Personal Information as defined under such laws. Gilder will not discriminate against you for exercising any of these rights.
12.4 Exercising Your Rights. To exercise any of these rights, contact Gilder at business@gilder.team. Gilder may require verification of your identity before acting on a request. Gilder will respond within thirty (30) days of receipt, or within any shorter period required by applicable law.
12.5 Requests Concerning Client Data. Where a request relates to Client Data, Gilder will refer the request to the relevant Client as controller and assist the Client in responding.
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13. Cookies and Similar Technologies
13.1 The Website uses cookies and similar technologies that are necessary for its operation and, where enabled, for analytics purposes. Where required by applicable law, Gilder obtains your consent before placing non-essential cookies. You may manage or disable cookies through your browser settings; disabling cookies may affect the functionality of the Website.
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14. Third-Party Websites and Platforms
14.1 The Website contains links to third-party websites and platforms, including LinkedIn, Facebook, X, Instagram, TikTok, and third-party forms and community groups. Gilder is not responsible for the privacy practices of such third parties, and your use of them is governed by their respective privacy policies.
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15. Children's Privacy
15.1 The Website and Services are not directed to individuals under eighteen (18) years of age. Gilder does not knowingly collect Personal Information from minors. If Gilder becomes aware that it has collected Personal Information from a minor, it will delete such information promptly.

16. Changes to this Policy
16.1 Gilder may amend this Policy from time to time. The amended Policy will be posted on the Website with a revised "Last Updated" date. Where changes are material, Gilder will provide notice to Clients and subscribers by email or by other appropriate means prior to the changes taking effect.
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17. Contact Information
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17.1 For questions, requests, or complaints concerning this Policy or Gilder's processing of Personal Information, please contact our Data Protection Officer:
Email: admin@gilder.team
Address: Gilder Inc., 37F Robinsons Cyberscape Gamma, Topaz, and Ruby Roads, San Antonio, 1605 Pasig City, Philippines
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17.2 For general and Client matters, please contact business@gilder.team.

Now, about AI.

The ever-advancing wave of AI technology, while undoubtedly transformative, also poses a unique challenge. As AI begins to encroach upon traditional job roles, it threatens to exacerbate existing disparities. We stand on the precipice of a pivotal moment, and our response is clear: forge a synergistic alliance between humans and AI. AI integration should never replace human employees but rather enhance their capabilities, amplifying service quality and cost-effectiveness in ways that are nothing short of extraordinary.

There exists a vast spectrum of tasks and challenges that humans are uniquely equipped to tackle, possessing qualities that AI simply cannot replicate. It's not a mere juxtaposition of human versus AI; instead, it's about the beautiful synergy that emerges when these complementary skills converge. It's the secret behind the superior solutions we provide, the lightning-fast turnaround times we achieve, and the personalized touch we infuse into every interaction. The future belongs to those who harness the potential of human-AI collaboration, where the extraordinary becomes the norm.

One of the moments that really hit home for us was when we realized that our goals go way beyond just finding stability. We're living in such uncertain times, aren't we? There's confusion and economic instability, and for many young adults, just surviving can be a real struggle. Gilder is all about providing that security, giving people a chance to move toward financial independence, one step at a time.

Where It Gets Truly Special

In contrast to the usual practices of many BPO companies, we've taken a different approach. Instead of "mass hiring" through job fairs and random headhunters, we're all about precision. We want to ensure that our applicants are an impeccable fit for the job description and, just as importantly, for our clients.

While some BPO companies are rushing to replace employees with machines and algorithms to cut costs down the road, on of our goals is to strike a balance, to harmonize both human talent and AI capabilities and personally vetting them to match the ethos of our clients. When you put your trust in us, you're not just solving your business needs; you're also contributing to the bigger picture of job security.

On the employee side, we're flipping the script. We value skills over academic background. This approach opens doors, especially in a climate of rising unemployment in the Philippines. It's about creating opportunities for talented individuals who might not have had them otherwise. We offer training, connections, and a community to support growth and advancement.

When we carefully select the right employees for these visionary clients, it's not just about helping them do their jobs—it's about supercharging their capacity to drive change. It's like a series of interconnected victories, a ripple effect of positive outcomes. Our clients see their ambitious visions come to life, our employees find purpose in their work, and the world becomes a little brighter with every step we take together.

The Core Value

We could use many adjectives to describe our approach, but the one that really matters to us is transparency. Throughout our decade-long journey working with diverse individuals from around the world, one truth has become abundantly clear: transparency is the bedrock of trust.

In an era where face-to-face interactions are increasingly rare, trust can be hard to establish. But it's something we take seriously. When clients choose us, they're not just selecting a service provider; they're putting their trust in us. They know that transparency isn't just a buzzword for us—it's a way of life. It means they can have faith that we'll deliver the services they're paying for and go above and beyond to exceed their expectations, even when we're miles apart.

Our Clients

Our litmus test is alignment with our ethos and the potential to create a positive impact on the world. It's not just business; it's about values and vision. We have the privilege of partnering with clients who are on a mission to make a meaningful impact in the world. Whether they're tackling climate-related challenges, fighting poverty, promoting diversity, or empowering individuals with financial freedom, they're out there doing remarkable things.

Our People

Along this bumpy startup journey, we've been fortunate to have loyal team and partners who have stood by us, unwavering in their belief in our vision. Starting a business from the ground up is never easy, as you can probably imagine. It's a road filled with challenges and uncertainties.

But what keeps us going, even in the face of those daunting challenges, is hearing these words: "When we become big, I want to be there with you." It's a testament to the shared belief that success isn't a question of "if," but "when." That unwavering faith and determination fuel our drive to keep pushing forward, one step at a time.
Meet The Gilder Team

The Future

When we look ahead, we envision Gilder as not just a company but a thriving ecosystem united by a shared purpose—working together for the greater good. Our vision is one where every action we take contributes to positive change, and where every success is a collective achievement.

We understand that everyone who encounters Gilder will have their own unique experiences and perspectives. We can't dictate how you should feel or what you should take away from our story. What we can say is this: we genuinely hope you'll receive us with an open heart and a positive outlook. We don't want to be just another company; we want to be a force for good, a beacon of hope, and a catalyst for change. Our commitment is to create opportunities, foster growth, and make a lasting, positive impact—especially for those who may have been left behind.

Gilder[noun]

Someone whose occupation is to apply an overlay of gold or gilt. Skilled worker, skilled workman, trained worker - a worker who has acquired special skills.